Customer care
Returns & exchanges
You can exchange or return any order within 30 days of purchase, as long as it’s unused and in its original packaging. Fine Jewellery returns are free and insured. Refunds are processed within 3 days of receiving your return.
How to return or exchange
- Email sales@azurechic.com with your order number and the piece you’re returning (and what you’d like instead, for an exchange).
- We’ll reply with the return instructions. For Fine Jewellery, we arrange free, insured return shipping.
- Pack the piece in its original packaging with a copy of your order confirmation.
- As soon as it arrives, we’ll send your exchange or process your refund within 3 days.
Conditions
- Items must be unused, in new condition and in their original packaging.
- Fine Jewellery must be unworn and rings must not have been resized.
- Engraved or personalised items can’t be returned unless faulty.
- Sale items and orders placed with a promotion code can be returned too.
Return postage
- Fine Jewellery: free and insured. We arrange it for you.
- Silver and gold-plated jewellery: paid by you. Please use a tracked service, as we can’t refund parcels that don’t reach us.
Your refund
We refund the price of the items and the standard delivery you paid, to the card you paid with, within 3 days of receiving your return. If you chose Express, the extra cost over standard delivery isn’t refunded. Your bank may take 4–7 working days to show the refund.
Faulty or damaged items
If a piece arrives damaged or develops a fault, email us with photos and your order number. Your jewellery is covered by the 2-year legal guarantee: we’ll repair, replace or refund it and cover the postage. This is in addition to your legal 14-day right to cancel an online order.
Questions? Email sales@azurechic.com or call +357 99846847. See also delivery & shipping.
Questions
How long do I have to return an order?+
You can exchange or return any order within 30 days of purchase, including sale items and orders placed with a promotion code.
Are returns free?+
Fine Jewellery returns are free and insured. For silver and gold-plated jewellery, the return postage is paid by you; we recommend a tracked service.
How long does a refund take?+
We process your refund within 3 days of receiving your return, to the card you paid with. Your bank may take a further 4–7 working days to show it.
Can I exchange for a different size or piece?+
Yes. Email us with your order number and the piece or size you'd like instead, send your original piece back, and we'll send the new one.
Can I return a Fine Jewellery ring?+
Yes, within 30 days, as long as it is unworn, in its original condition and packaging, and has not been resized.
What if my jewellery is faulty?+
Email us with photos and your order number. Faulty items are covered by your 2-year legal guarantee: we'll repair, replace or refund the piece and cover the postage.
Need help?
Monday to Friday, 10:00–18:00 (Cyprus time)